Shandong Taishan Petroleum has such a group of employees. They combine learning Lei Feng with the actual work and insist on providing intimate services to customers. One of the typical examples is Wang Hao, the chief of the company's Acer gas station. With his years of experience at gas stations, he thought about what customers want and what he hopes for. He tries every means to solve problems for his customers and makes the spirit of Lei Feng develop in unobtrusive work. He is highly praised by the customers both inside and outside the province. .

Good home delivery service

A cotton spinning factory is a large-scale textile enterprise with more than 1,000 employees and there are more than 10 large-scale shuttle buses. In order to strengthen internal management, the lubricants used in this plant are unified procurement, and then replaced by maintenance personnel in the factory. When he heard that the factory was in a state of serious shortage of vehicles and had difficulties in going out to purchase, Wang Hao took the initiative to find the factory leader and told the station there were “Great Wall” lubricants that could be delivered to the door. Thus, he requested 300 kg of Great Wall Lubricant to be sent to the designated location of the plant on a monthly basis. The delivery is three years. The leaders of the factory were deeply moved and praised by everyone: “The Sinopec gas stations are not only good oil products but also provide better service!”

There is a student in a field at a certain university in Shandong for a year-long internship. Labor supplies are expensive, and scattered purchases are troublesome. When Wang Min learned of this situation, he took advantage of the advantages of the Express convenience store, actively contacted the teacher in charge of logistical support, and packed all the washing supplies needed by the students in each quarter, and was responsible for free shipping. The teachers and students were not satisfied with the purchase of teachers and students, and the cost of car rental for the school was saved. The teachers and classmates were very satisfied and praised him as “Lei Feng” wearing blue work clothes.

Solve the sad truth for the people

Once, a familiar boss called and said he was working in a foreign country. He could not arrive at the station for refueling the team's fuel card in the near future. He asked if there was any way to avoid delays in vehicle refueling. Wang Xi told him that as long as the funds are remitted to Taishan Petroleum's financial account, the filling station will be able to charge a fuel card. The boss said happily. “This can be a big help to the gangs. Otherwise, my few logistics vehicles will have to watch the armpits.” After that, when the valet card recharges, it becomes a gas station. Unwritten regulations caused the car owners to be deeply touched.

On December 18, 2013, snow fell from north to south, and the snow on the Beijing-Shanghai high-speed highway had melted the next day, but there were few passing vehicles. Taking into account that the old customers in Hebei have never been to refuel, Wang Hao speculates that the customer may be afraid of snow and slippery roads. Therefore, Wang Hao transferred all Hebei customers' information files and used mobile phones to send text messages: "The Shandong Expressway is now fully connected, please rest assured. Beijing-Shanghai high-speed traffic station Wang Hao Wang." Unexpected scene in the afternoon appeared, come Station refueling vehicles even lined up long lines. One customer said happily: "I received your message and I got on the road one day in advance. I can say I earned a day's worth of money. Thank you!"

Warm bottle on island warmer heart

The long-distance transport vehicles generally have two drivers. After arriving in the service area, one person is responsible for refueling the vehicle. Another person opens the water in the service area to open the water. It is often necessary to wait for a long time to complete the water after adding the oil. Come back. Drivers often complain that there are too many people who fetch water. Sometimes the boiled water becomes warm water, wastes time and energy, and it wastes emotions.

He does not mean that. Wang Xi bought four large thermos bottles for himself and bought water. After filling the water every day, he placed the full-bodied thermos bottle on the refueling island to allow customers to see the boiling water supply at the gas station at a glance. Since the “Hot Bottle on the Island”, the driver can sip tea noodles at the gas station at any time, and sometimes directly pour the boiling water into the water bottle that the driver carries. Many drivers reflected that since we opened the water supply at Acer's gas station, we felt that the road was wide and our mood was smooth. As a result, a lot of drivers fixed on the station to fill the warm bottle on the island, and slowly enjoy this warm service.

Fast service sales

Acer Station is a small station of Sinopec on the Beijing-Shanghai high-speed road. The shelter area is only 40 square meters and there are 2 lanes and 4 tankers. Thanks to the brand image of Sinopec and the high quality service provided by gas station employees, more and more vehicles have come to refuel. Wang Yan through careful observation found that during the peak fueling period, employees refueling action slightly slack, refueling space will be queued up. In order to avoid long delays in refueling time, Wang Hao asked employees to “plus one, two to take care of three” (that is, to cheer for customers in front of them, and to greet customers who are waiting to be refueled afterwards, so that “one mind uses three”) .

In order to improve fuel efficiency, Wang Hao refuels at the scene with employees, requiring employees to familiarize themselves with business operations quickly, attracting vehicles to fill in quickly, cover the fuel tank to send passengers quickly, so that vehicles quickly in and out. This fast, orderly order of work for the entire petrol station, smooth and natural processes. At present, the daily sales of gas stations have been less than 10 tons, which has steadily increased to more than 45 tons today. Wang Hao and his team not only brought happiness to customers, but also harvested a wealth of work performance. Recently, he was awarded the "Top Ten Employees" by Shandong Petroleum Corporation and the honorary title of "Spiritual Civilization Construction Model (Advanced Individual)" by China Petrochemical Corporation.

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