Furniture complaints accounted for 49% of the total. Consumers Association reminded not to verbally promise
August 29 15:13:31, 2023
As the weather gets warmer, the major home stores are getting more and more lively. However, the Bohai Morning Post reporter learned from the Municipal Consumers Association that in 2013, a total of 164 furniture complaints were accepted, accounting for 49% of the total number of complaints about daily commodities. The relevant person in charge of the Municipal Consumers Association said that they should not be convinced of advertising and verbal commitments. After purchasing the goods, they should obtain the shopping receipts and keep them in a safe place. Yesterday, the Bohai Morning Post reporter came to the major home stores. The activities of celebrations and discounts gradually began, attracting many customers. However, the Bohai Morning Post reporter learned from the Consumers Association that furniture complaints have always been a hot spot for complaints. Beichen District consumer Zhao paid 8,000 yuan to buy a set of furniture, the phenomenon of peeling and drumming appeared soon after use, consumers demanded repair and compensation; Hedong District Consumer Zhou paid 25,000 yuan to order furniture, the two sides agreed Delivery in mid-October, but the merchants only delivered on November 8th, consumers demanded return; Baodi District consumer Zhang bought two closets, after transporting home, the closet emits a pungent smell, worried that the product contains toxic and hazardous substances Affect health, require merchants to return. According to the statistics of Consumers Association, in 2013, a total of 164 furniture complaints were accepted, accounting for 49% of the total number of complaints about daily commodities. The hot issue is that the newly purchased furniture has quality problems such as drums and cracks, and the operators will not handle or delay the settlement. Second, the contents of the receipt are not standardized, and the concept of furniture (such as solid wood furniture, solid wood furniture) is confused. Third, the operators did not make, distribute, and install furniture as agreed. The furniture delivered to the door was inconsistent with the original order of the consumers, which delayed the normal use of the consumers. Fourth, the furniture tastes pungent, and consumers suspect that the formaldehyde content exceeds the standard. The Consumers Association reminds consumers that they should not be convinced of advertising and verbal commitments. They must understand the real situation of goods and services, and shop around for the three operators who choose to protect. When purchasing goods, carefully select them, try to check them on the spot, request purchase tickets and keep them in a safe place. Consumer disputes should be treated calmly, actively defending rights according to laws and regulations, and failing to negotiate with the operators, and promptly complaining to the Consumers Association or relevant departments. Original title: Furniture complaints accounted for 49% of the total.