Industry standards lack custom furniture disputes accounted for more than 30%
August 26 15:14:33, 2023
At present, due to the lack of industry standards in the custom furniture market, many aspects of the customization process have not been standardized, resulting in frequent consumer complaints. Yesterday, the reporter learned from the Industrial and Commercial Bureau of Jinan District that the Consumer Council of Jinan District received a total of 135 complaints about furniture products last year, and 31.8% of the complaints about the improper production of customized products. To this end, the industry and commerce remind consumers to make detailed arrangements on the size, price, material, damage, delivery time and other important content of the furniture, so as to protect the rights when encountering problems. “At present, there is no uniform national or industry standard for custom furniture. In terms of materials, colors, environmental quality, and price, the agreement is still based on the self-consultation between manufacturers and consumers.†The relevant person in charge of the Jinan District Consumer Council said Due to the needs of customization, merchants will charge a certain amount of advance receipts.
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