The sales work in the ceramics industry is mainly open up and maintenance. To develop a good understanding, there is not much to say, but there are many kinds of understanding for maintenance. In general, it is the implementation of the company’s policy in the regional market, gradually increasing the dealer’s sales ability, and helping customers solve problems. However, the maintenance work of many companies, including big brands and first-line brands, is ultimately defined as “after-sales work”. In fact, it is for the company to resolve the quality of customer complaints.

In fact, besides worrying about performance, doing business is most concerned with the quality of customer complaints, such as flatness issues, chromatic aberration problems, regularity problems, and pinhole problems. However, many companies have not really established a comprehensive after-sales processing mechanism. What's more, what are the quality of the forest? There have been some complaints about the quality of the dealer's suppression of the manufacturer, or the owner's efforts to obtain a low price at the checkout. Deliberately picking faults. For a long time, the after-sales methods that have become the characteristics of the current ceramic enterprises have not been solved. Instead of solving the quality problem, the factory has been bullying and increasing its tolerance.

I remember clearly that there were times when I had dinner with two ceramic "predecessors" and I sincerely asked them how to deal with the quality of customer complaints. They have experienced several big brands, and they are fully emboldened to share with me: “If the boss hires you, you must solve the quality problem for the company. Which manufacturer does not have a quality problem, and if you complain about the company, you will make a payment. Why do you give you such a high salary, that is, let you open a customer, press the goods, handle quality problems." At that time, the “open” vision was that ideally the terminal’s quality complaints were the direction of improvement and improvement of the company. However, it was for the customers to increase their tolerance and it was common for quality problems.