Minefield 1 encounters three no products

[phenomenon] There are many shopping websites at present, and not every one is standardized, so we cannot exclude the possibility of buying three non-domestic products (products that lack information such as production date, license number, and Chinese product specification, etc.).

[argument] "Although online shopping is convenient, there are also risks," said Zhang Dezhi, deputy director of the consumer guidance department of the China Consumers Association. Generally speaking, large-scale trading platforms require businesses to have certain qualifications, but in reality businesses are still mixed, in the network. In transactions, it is difficult for consumers to see specific information, and there is no way to distinguish between authenticity and authenticity.

【Preventive measures】On the more formal shopping site, search for related products, find the favorite style, and then filter the business. At the same time, businesses may be required to provide clear detailed images. If the seller can not meet, it is best not to choose. In addition, select high-reputation shoppers with good appraisals; if the shopper has a physical store, it is best to go to the store to see related samples; in addition, the third-party payment platform is relatively safe. In the event of a quality dispute or after-sales problem, you can also find the website to safeguard your rights and interests.

Minefield 2 cargo is not difficult to board evidence

[phenomenon] The Chinese Consumers Association said that "the material does not match, the process is very different, leading to furniture is not fully on board" is one of the four major problems consumers often encounter. Yingying, a user who purchased too many pieces of furniture online, said that he had encountered a situation where the goods were not on the board: “I did not expect the wardrobe doors to be so small; there are some corners of the furniture, and the glue is not very firm; the drawer's track The first installation failed, and the installation was distorted again.” But these problems could not be shown in the picture, and the seller was in a foreign country. She was too troublesome to buy a single “not for the goods”. In fact, yingying encountered only superficial problems. Zhang Dezhi said that many consumer online shopping products have encountered material “stolen days”.

[argument] Shopping in physical stores not only can consumers see physical objects, but also can get a model for comparison. However, in online sales, this part of the link was omitted, which is why consumers often encounter difficulties in rights protection.

[Preventive measures] In addition to selecting a reliable trading platform and merchants, consumers should learn more about the product information at the time of purchase, and keep the chat records, related pictures, and other information in case of any problems. In addition, the reporter found through consulting some of the brand flagship stores that were sold online that some stores could provide a model, but they needed the buyer to pay for the delivery. In order to better protect rights and interests, consumers are advised to purchase samples or samples before bulk consumption, and make decisions after making detailed judgments on materials. User yingying suggested that you communicate with the business before placing orders, so that they provide more pictures and product information, in addition she thinks a penny a point of goods, in the choice of goods than the three, relatively more secure.

Minefield 3 lacks protection for environmental performance

[phenomenon] After the furniture is bought and returned home, many netizens' judgment on whether or not they are environmentally friendly depends on whether or not they are savory. "Nothing tastes" is usually considered environmental protection. Although many businesses also use "green" as their promotional features, there is no clear statement as to which environmental standards the product meets and which level of environmental protection it meets.

[Statement] The state has mandatory standards for the environmental protection of products. Zhang Dezhi said that if it is a building decoration material and furniture, it can be in accordance with "the formaldehyde emission limits of interior decoration materials in artificial boards and their products" (GB18580-2001) and "the limited amount of harmful substances in interior decoration materials wood furniture" (GB18584-2001 ) Two mandatory national standards to implement. According to the reporter's understanding, if you purchase some soft furniture or products that are not yet subject to national standards, you may encounter a situation where there is no detection, and you cannot pursue business responsibility.

[Preventive measures] If the business has a higher level of commitment on environmental protection, consumers should pay attention to the retention of relevant information and evidence.

Minefield 4 transportation costs much more money

[phenomenon] The reporter's investigation found that most Beijing-based manufacturers or furniture manufacturers with distribution channels in Beijing provide door-to-door delivery services. However, many overseas stores will clearly inform buyers that after the furniture is shipped to Beijing, it will only be able to reach the transit of logistics and transportation. Stations require consumers to pick up their own goods or pay for transportation to their homes. This section also made some consumers dissatisfied.

[argument] Zhang Dezhi said that if the goods arrive home, if they find a problem such as broken bumps, consumers have the right to raise objections or reject the acceptance. The seller as the first responsible person should communicate with the transporter if there is a bump in the transportation process. In addition, under normal circumstances the delivery is "home delivery, installation is complete, put in place." If there is no special agreement, it can be understood as "home delivery". However, if the business is informed in advance, consumers will have to negotiate shipping costs.

【Precautionary Measures】 When you purchase, you will arrive at a delivery place and let the logistics company deliver it to your home. You need to determine whether to collect additional lifting fees (from the windows to lift the furniture to your home), upstairs fees (climb the stairs to transport the furniture), etc. , and retain the relevant documents.

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