>>> Tiles are not absolutely healthy and safe

As soon as the house was renovated, it was found that the polished tiles laid in the living room had a large area of ​​scratches, and more and more. Consumers say that it is a quality problem, and the merchant’s technicians are skeptical of scratching. Therefore, it is up to the parties who are responsible for causing disputes for the loss of up to 20,000 yuan.

New scratches constantly appear on polished tiles

On October 7th last year, Mr. Yu purchased a batch of "Smic" brand polished tiles at a store in the Hangzhou Ceramics Market and spent more than 10,000 yuan. On October 20 last year, the renovation workers laid the polished tiles on the floor of the living room and laid a protective layer on it. Mr. Yu did not pay any special attention.

In January of this year, the house was completely renovated. When Mr. Yu cleaned up, he saw some scratches on the polished brick surface. In February, more and more scratches occurred. He carefully counted and found that more than half of the area had bricks. As a result, he reflected the matter to the "Smitk" Hangtao store and demanded that the shop compensate for the loss.

“The shop said that the salesman who sold me to this batch of bricks had gone and asked me to negotiate for him. Later I found this person. This person said that it was not a quality problem. It was scratched during the renovation. I think this statement It is very unreasonable, because there is a protective layer on top after being laid, it is impossible to scratch so much, and this brick is very hard, it is not easy to scratch."

Is it a crack or an artificial scratch?

Why are so many scratches coming from, why didn't they find it when they bought it?

“Because the newly purchased brick surface is coated with a layer of wax as a protective layer, it is difficult to find whether there is any problem under the wax. After the wax gradually disappears, the problem is exposed.” Mr. Yu said.

Hangzhou ceramics market staff said that because the store has changed the boss, so Mr. Yu can only find the original dealers sold to him this batch of handling the claim. “We have already contacted the person in charge. He also contacted the factory and brought technicians to see Mr. Yu’s home. However, according to the inspection by the technicians, this is not a crack. It is an artificial scratch and cannot be considered a quality issue.”

As Mr. Yu did not agree with the results of the appraisal, the staff of the Industry and Commerce Industry and Trade Office of Shangcheng Industrial and Commercial Sub-branch conducted mediation. After consultation, Smike Hangzhou Branch stated that the company is willing to take responsibility if the authoritative appraisal agency detects the quality problems of the batch of bricks. If Mr Yu does not want to identify, the company is willing to provide new bricks for him to re-lay.

For Mr. Smic’s Hangzhou branch, Mr. Yu put forward different requirements: “The total cost of these scratched bricks is about 20,000 yuan. Although the company is willing to provide new bricks, the cost of laying is Who is out?"

Want to claim must first clarify responsibility

The Deputy Secretary-General of the Consumers Association of Hangzhou pointed out that to solve this problem, we must first clarify the responsibility. If it is a product quality problem, then the operator should bear the full cost; if the consumers think that the operators and decoration workers have problems, then To come up with a basis, then share the responsibility according to the basis.

To clarify responsibilities, it is best to test. According to the Consumer Law, consumers and operators who need to carry out testing and appraisal due to disputes over the quality of goods and services, the operator shall pay the fees first, and the consumers shall provide equal guarantees, which shall ultimately be borne by the responsible party.

Although testing is a method, Mr. Yu believes that he does not have any responsibility and should not be guaranteed by him.

Since the two sides have different opinions, Deputy Secretary-General Chen suggested continuing consultations.

Buy tiles to pay attention to these issues

If Mr. Yu strictly inspected the bricks when buying these batches of polished bricks, this may not be the case.

Li Dayu, Secretary-General of the Hangzhou Decoration Association, pointed out that in order to avoid disputes, please pay attention to the following points when purchasing and laying floor tiles:

1. The first thing to look for is that there is no color difference, and the color produced by the same kiln is relatively uniform. Therefore, it is necessary to pay attention to the batch of the label on the package and choose the same batch of bricks.

2. To carefully check whether there is any flaw in the brick surface, found it to be immediately proposed, do not wait for the decoration shop shop to say, it is easy to cause disputes.

3. Be sure to pay attention to protection after laying out. You can choose a professional protective film, or you can use cardboard to avoid glazed damage.

4. Once a problem is found during the paving process, it is advisable to carry out a quality inspection to determine the responsibility.

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